Terms & Conditions

These Terms & Conditions govern your purchase from Craft Films LA LLC (“Craft,” “we,” “us,” “our”). By placing an order you agree to the terms below.

Draft notice: This document is a working draft. Craft Films LA recommends review with a California-licensed attorney before relying on it in production.

Craft Films LA provides video and photo production services including one-off packages, monthly content subscriptions, and event videography. The specific deliverables of your order are described on the product page where you selected the item.

Prices are shown in USD. Per California payment-surcharge-disclosure law, processing fees for card, ACH, PayPal, Venmo, and bank wire payments are passed through to the client at the exact processor cost. Zelle and cash payments carry no surcharge. The exact amount per method is shown at checkout.

Monthly content subscription plans auto-renew. Quarterly plans auto-renew every three months after the initial 3-month term. Annual plans auto-renew every twelve months after the initial 12-month term. We send a reminder at least 7 days before any annual renewal, as required by California law.

Cancellation: Monthly plans cancel anytime by replying “CANCEL” to any Craft email, calling (323) 319-8490, or emailing info@thecraftfilms.com. Quarterly and Annual plans honor the current commitment period.

If Craft Films LA is unable to deliver the agreed service for any reason attributable to Craft (crew illness, equipment failure, scheduling error on our end), you receive a 100% refund of amounts paid for the affected service period. No deductions, no restocking fees. Refunds issued to the original payment method within 10 business days.

If an act of God, natural disaster, pandemic, government order, war, or similar event beyond either party’s reasonable control prevents Craft from performing, both parties share equally — Craft refunds 50% of amounts paid; the client absorbs the remaining 50% as shared risk.

Equipment liability insurance is the client’s responsibility. While Craft’s equipment is at the client’s event or in the client’s custody, the client is responsible for insuring it against damage, loss, or theft. Replacement cost is the client’s responsibility.

Client also arranges venue permits, model/talent releases for anyone appearing on camera, and safe set conditions (adequate power, parking, access).

Standard turnaround is 2–3 weeks from event or shoot date for first-cut delivery. 2 revision rounds per deliverable are included. Additional revisions billed at $150/hr. Finished deliverables provided as masters in common formats.

Upon receipt of full payment, Craft Films LA grants the client a worldwide, perpetual, royalty-free license to use, reproduce, and distribute the finished deliverables for commercial and promotional purposes.

Craft retains the right to use thumbnails and excerpts in Craft’s portfolio and marketing unless the client requests otherwise in writing before shoot.

Raw footage (unused takes) remains the sole property of Craft Films LA unless specifically licensed in writing.

Six methods: Zelle ($0 fee — sent to (323) 319-8490, recipient CRAFT FILMS LA LLC); Cash ($0 fee — in-person pickup); Credit/Debit Card (+2.9% + $0.30); PayPal (+2.99% + $0.49); Venmo (+3.49% + $0.49); Bank Wire (+$15 flat). Craft receives the base price in all cases; surcharges go directly to the payment processor.

Event bookings: Cancellations more than 14 days before event date: full refund minus 10% processing fee. Within 14 days: 50% refund. Within 48 hours: no refund (crew is already blocked). Reschedule once without penalty with 7+ days of notice.

One-off packages: Partial refunds available before shoot; prorated after shoot based on work completed.

Craft Films LA collects name, business name, email, phone, billing address, event location, and payment details solely to deliver services. We do not sell personal information to third parties. California residents may request access to, correction of, or deletion of their personal information by emailing info@thecraftfilms.com with the subject “CCPA Request”.

Craft’s total liability to the client for any claim is limited to the amount paid by the client in the 12 months preceding the claim. Craft is not liable for indirect, consequential, incidental, or punitive damages. Nothing in this section limits liability for Craft’s gross negligence, willful misconduct, or any liability that cannot be limited under California law.

These Terms are governed by the laws of the State of California. Disputes under $10,000 may be filed in the Small Claims Division of the Superior Court of California, Los Angeles County. Disputes above $10,000 resolved by binding arbitration (AAA Commercial Arbitration Rules) in Los Angeles County.

Craft may update these Terms from time to time. Material changes to subscription terms will be announced via email to active subscribers at least 30 days before taking effect. Continued use after the effective date constitutes acceptance of the updated Terms.

Craft Films LA LLC
Los Angeles, California
Phone: (323) 319-8490
Email: info@thecraftfilms.com
EIN: 33-2429660 (business tax ID, for invoicing only)

Last updated: 2026-10-20. These Terms will be reviewed by a California-licensed attorney before being treated as the final production version.