Privacy Policy

1. Who We Are

Craft Films LA LLC (“Craft,” “we,” “us,” “our”) operates thecraftfilms.com and provides video production services. Business address: Los Angeles, California. Contact: info@thecraftfilms.com or (323) 319-8490.

2. Information We Collect

We collect only what we need to deliver services and operate the site: contact info (name, email, phone, business name) you provide via forms, billing info (billing address, payment method) at checkout, event details (location, dates) for event bookings, and technical data (IP, browser, pages visited) from standard server logs + Google Analytics.

3. How We Use It

  • Deliver the services you ordered.
  • Send order confirmations, receipts, and shoot logistics.
  • Respond to inquiries and quotes.
  • Operate and improve the website (analytics, debugging).
  • Comply with legal obligations (tax, accounting).

4. Sharing

We do not sell personal information to third parties. We share limited data only with: payment processors (Stripe, PayPal) to process your payments; Google Analytics to analyze site usage; our hosting provider to run the site. All processors are bound by their own privacy agreements.

5. California Residents (CCPA / CPRA)

Under the California Consumer Privacy Act and California Privacy Rights Act, California residents have the right to: know what personal information we collect; access a copy of your data; delete your data (subject to legal retention); correct inaccurate data; opt out of any sale (we don’t sell data). To exercise these rights, email info@thecraftfilms.com with the subject CCPA Request. We respond within 45 days.

6. Cookies

We use cookies for essential site functions (cart, login, session) and Google Analytics (anonymized traffic measurement). You can disable cookies in your browser, though some site features may stop working. We do not use advertising cookies at this time.

7. Retention

Order and billing records are kept for 7 years for tax compliance. Marketing contact details are kept until you unsubscribe. Analytics data is retained per Google’s default settings (14 months). You may request deletion at any time via the contact above.

8. Security

We use HTTPS (SSL/TLS) on all pages, enforce admin-area access restrictions, back up data daily, and store sensitive data (passwords, payment tokens) using industry-standard encryption. No system is 100% secure; please notify us immediately if you suspect any issue.

9. Children

Our services are for adults (18+). We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us for immediate deletion.

10. Changes to This Policy

We may update this policy. Material changes will be announced on this page with the new effective date. Last updated: 2026-10-20.

11. Contact

Craft Films LA LLC
Los Angeles, California
Email: info@thecraftfilms.com
Phone: (323) 319-8490

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